Terms of use

Last updated 4 September 2026

Agreement

These terms are between you and IN4M AI PTY LTD (“we”, “our”, “us”), an Australian company. They apply when you use the Buddie website or the Buddie service. By registering interest, creating an account or letting Buddie join a meeting, you accept them. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

What the service is

Buddie is an AI note taker. It joins meetings you invite it to, records and transcribes them, writes summaries and actions, and posts them to systems you connect. It is an assistant, not a person and not a lawyer, accountant or adviser. Output is generated by a model and can be wrong, incomplete or missing nuance, so anything that matters should be checked against the recording before you rely on it.

Plans, pricing and billing

•The free plan is free, with no card required and no expiry. We may set fair use limits to stop abuse, and we will tell you before any limit affects you.

•Enterprise is priced per agreement. Fees, term, seats and invoicing arrangements are set out in your order form, and that order form prevails over these terms where they conflict.

•Prices are in Australian dollars and exclude GST unless stated otherwise. Paid fees are not refundable except where the Australian Consumer Law requires it.

•We may change pricing with at least thirty days notice by email. If you do not accept a change you can cancel before it takes effect.

Recording, consent and your responsibilities

This is the part that matters most in a product like this.

•You are responsible for telling everyone in a meeting that it is being recorded, and for obtaining any consent required by the law that applies to them. Recording laws differ between Australian states and territories and between countries.

•You must remove Buddie, or stop the recording, if a participant asks you to.

•You must only upload or record meetings you are entitled to, and you must have the right to give us the content you put into the service.

•If you record personal information about other people, you are the one deciding to do that, and your own privacy obligations apply to it.

•You are responsible for your account credentials, for who you invite into your workspace, and for what they share out of it.

Acceptable use

You must not use Buddie to:

•Record people covertly, or in a way that breaks the law where they are

•Monitor or surveil staff in a way they have not been told about

•Break the law, infringe someone’s rights, or harass anybody

•Resell, white label or rebuild the service without a written agreement with us

•Attack, overload, scrape or reverse engineer the service, or get around its limits

We may suspend an account that is doing any of the above, and we will tell you why.

Your content and ours

Your meetings, transcripts and notes remain yours. You give us the licence we need to host, process, transcribe and summarise them so the service can work, and nothing more. Nothing of yours is given to train third-party models, and we do not share your content with third-party model providers. See the privacy policy for the detail.

The Buddie software, brand, interface and documentation remain ours. Feedback you send us we may use to improve the product, without obligation.

Third-party platforms

Buddie relies on meeting platforms, calendars and the systems you connect. Those services are outside our control and their own terms apply. If one of them changes how it works, or blocks a bot from joining, we may have to change or stop that part of the service.

Availability

We aim to keep Buddie running and to keep improving it, but we do not promise uninterrupted service on the free plan. There will be maintenance, and occasionally a meeting Buddie fails to join. Enterprise agreements can include a service level commitment. We may add, change or remove features, and where a change is material we will tell you.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit a remedy, our liability is limited to supplying the service again or paying the cost of having it supplied again.

Liability

Subject to the paragraph above, neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill or data. Our total liability arising out of the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for decisions made on the strength of a summary that turned out to be wrong, or for a meeting that was not captured.

Ending it

You can stop using Buddie and delete your account whenever you like. Enterprise terms end as set out in your order form. We may suspend or end access if these terms are breached, if fees go unpaid, or if we are required to by law. Export your notes before you close an account: after thirty days the data is gone.

Changes to these terms

We may update these terms. Changes are posted here with a new “Last updated” date, and for material changes we will email you before they take effect. Continuing to use the service after that means you accept the updated terms.

Governing law

These terms are governed by the laws of Queensland, Australia, and the parties submit to the courts of that state. Before starting proceedings, we both agree to try to sort the problem out by talking about it.

Contact us

Questions about these terms: support@in4m.au.